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Customer Service & Sales

May 27, 2025 @ 12:00 pm - July 3, 2025 @ 2:00 pm

Curious about diving into a Customer Service and Sales training course?

Get ready to unlock the secrets of stellar service and sales finesse! Join forces with the instructor to level up your skills, from mastering the customer journey to sealing the deal.

This course utilizes a curriculum from the National Retail Federation and prepares learners to earn the industry-recognized Customer Service and Sales certification. Although many non-essential retail storefronts closed when Covid-19 struck our service areas, demand for grocery and distribution workers rose sharply. Customer service and sales positions are still needed, but many look different. Earning the Customer Service and Sales certification opens career opportunities with online and brick and mortar specialty, discount, catalog, and independent retailers, as well as grocery stores, chain restaurants, multi-level marketing companies, or other parts of retail such as corporate headquarters, distribution centers, and call centers.

Students can attend class virtually via Zoom or in-person at the Goodwill Cedar Rapids Career & Support Services Office, located 1441 Blairs Ferry RD NE.

Students may choose to complete a 25-hour paid internship with a partner business to gain experience in customer service and sales.

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Details

Start:
May 27, 2025 @ 12:00 pm
End:
July 3, 2025 @ 2:00 pm
Certification Class Category:
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Website:
http://www.certifiedforsuccess.org/

Organizer

Goodwill of the Heartland
Phone
319.248.4651
Email
awinslow@goodwillheartland.org
View Organizer Website

Venues

1441 Blairs Ferry Road NE
Cedar Rapids, IA 52402 United States
+ Google Map
(866) 466-7881
View Venue Website